Terms & Conditions

Last updated December 2023

Welcome to Uppercentile's #Accelerate Directory. By using this website, you agree to these terms and conditions. If you do not agree to these terms and conditions, please do not use this website.

1. Access to Our Resources and Help Desk Support

Uppercentile provides access to digital documents and resources through our e-commerce website, as well as help desk support for our customers. By using our resources or help desk support, you agree to the following terms:

  • Our resources and help desk support are provided for informational purposes only and are not intended to provide professional advice or recommendations.
  • We make no guarantees or warranties about the accuracy, completeness, or reliability of the information provided, and your use of the information is solely at your own risk.
  • We reserve the right to modify or discontinue our resources and help desk support at any time without notice.

2. directory Policy

Uppercentile offers digital memberships for purchase through our website. By making a purchase, you agree to the following terms:

  • Payment is due at the time of purchase, unless the customer is using a third-party service offered by Uppercentile, or is paying via some other authorized manner.
  • We accept payment by credit card and other payment methods may be made available from time to time.

Communication

All communications with customers will be restricted to the purpose of vetting companies for the directory, fulfilling orders, and providing customer service, unless the customer has opted-in to share their email address for marketing purposes​​. Uppercentile is committed to responding to all customer support inquiries within 48 hours of submission​.

Order Cancellation and Returns

Customers using the base membership service may request a cancellation within 30 days of their purchase. More advanced subscriptions are not qualified for retroactive cancellations.

Customers can request a refund for the following reasons:

  • The wrong product/subscription was delivered.
  • The product/subscription is not in compliance with the contract of sale.
  • The product/subscription is incomplete, defective, damaged, or in otherwise unacceptable condition.
  • The product/subscription does not match the description provided at the time of purchase.
  • The customer changed their mind about the purchase/subscription.
  • Uppercentile did not fulfill its delivery commitments (such as delayed shipping or delayed delivery)​.

Refunds

Provided the order/subscription falls under one of the above reasons, refunds will be processed within 5 business days from the date that the refund is approved and include the purchase price and any applicable fees.

Seller Protections

Uppercentile closely monitors incoming purchases and has the ability to block or hold transactions considered suspicious for further review. Uppercentile is protected against chargebacks classified as unauthorized but continues to be responsible for all cases described as not as described or not received​​.

Customer Service

Customer service is a priority for Uppercentile. We strive to resolve any issues directly with the customer and only involve third parties if we cannot reach a resolution directly with the customer​​.

3. Intellectual Property

All content on the Uppercentile website, including digital documents and resources, is the intellectual property of Uppercentile and is protected by copyright and other intellectual property laws. By using this website, you agree to the following terms:

  • You may use our free digital documents and resources only for your personal, non-commercial use.
  • You may not copy, modify, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, or sell any information, products or services obtained from the Uppercentile website without our prior written consent. However, you may use your company directory listing for marketing purposes.
  • We reserve the right to take legal action against any unauthorized use of our intellectual property outside of company listings.

4. Disclaimer of Warranties

Uppercentile makes no warranties or representations about the accuracy, reliability, completeness, or timeliness of the content or services provided on our website. We do not warrant that our website will be error-free, virus-free, uninterrupted, or secure. By using this website, you acknowledge that any reliance on the content or services provided is at your own risk.

5. Limitation of Liability

In no event shall Uppercentile be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of your use or inability to use our website or any content or services provided on our website.

6. Indemnification

You agree to indemnify and hold harmless Uppercentile and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising out of your use of our website, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.

7. Governing Law and Dispute Resolution

These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Uppercentile is located, without regard to its conflict of law provisions. Any dispute arising out of or relating to these terms and conditions or your use of our website shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.